Health Tech Social - Privacy Notice
Last updated:
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: info@healthtechsocial.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Records of meetings and decisions
Information relating to compliments or complaints
Information relating to sponsorship
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Recorded images, such as photos or videos
Call recordings
Purchase or viewing history
IP addresses
Website and app user journey information
Information relating to sponsorship
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Name
Contact information
Financial transaction information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Payment details
Account information
Purchase or service history
Call recordings
Customer or client accounts and records
Financial transaction information
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We process personal data under legitimate interests to manage B2B commercial relationships, communicate with prospective and current sponsors, deliver agreed media sponsorship deliverables (including newsletter insertions, graphic carousels, and video spotlights), and handle client account administration. This processing is necessary to operate as a commercial digital health technology media publisher and fulfill contractual and promotional commitments to our corporate clients, scale-ups, and partners. The personal information processed is strictly limited to professional business contact details, company information, campaign briefs, and commercial correspondence. This processing carries minimal privacy impact on the individuals involved, is reasonably expected in a B2B commercial context, and is balanced appropriately against individual rights and freedoms.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We process personal information under legitimate interests to conduct business-to-business (B2B) marketing, communicate with prospective corporate sponsors, inform existing clients of service updates and new media opportunities, and build strategic partnerships across the health technology sector. This processing is necessary to operate, market, and grow a commercial digital media platform, monetise our sponsorship channels, and provide relevant commercial updates to health tech founders, scale-up teams, and healthcare decision-makers. The information processed for these purposes is strictly limited to professional business contact details, job roles, company information, and past commercial engagement history. This processing carries minimal privacy impact, aligns with reasonable B2B expectations, and incorporates clear opt-out\/unsubscribe options in all commercial communications.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We process personal information under legitimate interests to record, investigate, respond to, and resolve incoming user queries, reader feedback, clinical accuracy comments, customer support requests, and commercial sponsorship claims or disputes. This processing is necessary to maintain high editorial standards, deliver responsive customer service, fulfill client campaign requirements, and protect our legal and commercial rights as a digital media publisher. The information processed is strictly limited to names, business contact details, correspondence, call recordings (where applicable), and relevant campaign or transaction history. This processing carries minimal privacy impact on the individuals involved, is reasonably expected when contacting a business, and is balanced appropriately against individual rights and freedoms.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
Publicly available sources
How long we keep information
We only retain personal information for as long as necessary to fulfill the purposes for which it was collected, satisfy statutory requirements, or protect our legal rights. Our specific retention schedules are as follows:
Financial & Transaction Records: Invoices, payment receipts, bank details, and accounting logs for commercial sponsorship packages (including Newsletter Sparks, Social Spotlights, and Enterprise Takeovers) are retained for 6 years following the end of the relevant financial tax year in accordance with UK HMRC accounting regulations.
Sponsorship Contracts & Campaign Records: Client communications, campaign briefs, deliverables, and commercial agreements are retained for 6 years post-campaign completion to satisfy standard legal limitation periods under UK contract law.
Marketing & Newsletter Subscriber Data: Subscriber names, email addresses, and consent records are retained for as long as the individual remains subscribed to our newsletter or communications. Personal data is deleted automatically or securely archived upon receipt of an unsubscribe request or withdrawal of consent.
General Enquiries & Support Correspondence: Messages, reader feedback, editorial notes, and general customer support records are retained for 2 years following the final resolution of the query.
Unsolicited Clinical & Health Information: Health Tech Social is an independent digital media publisher and does not process clinical records. Any unsolicited personal health or medical information received in error is securely deleted immediately upon identification.
Website Usage Data & Analytics: Website user journey information, IP addresses, and analytical tracking data are retained for up to 14 months in accordance with standard analytics configuration.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
Email marketing software providers, online payment processors, cloud storage and workspace providers, and website hosting services located in the UK, EU, and US.
This data processor does the following activities for us: These data processors handle personal data on our behalf to deliver our core digital media and publishing operations. Specifically: Email marketing platforms manage our opt-in newsletter subscriber database, broadcast weekly newsletters, and process engagement metrics. Online payment processors handle credit\/debit card transactions, client invoicing, and payment logs for B2B sponsorship packages. Cloud storage and workspace platforms securely store client campaign briefs, professional correspondence, and digital media assets. Website hosting providers host our public website, contact forms, and website performance analytics.
Others we share personal information with
Professional or legal advisors
Relevant regulatory authorities
Publicly on our website, social media or other marketing and information media
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Cloud Software Processors and Service Providers
Category of recipient: Cloud storage providers, online payment processors, email marketing software, and website hosting services
Country the personal information is sent to: United States and European Union countries
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Cloud Software Processors and Infrastructure Providers
Category of recipient: Cloud storage providers, online payment processors, email marketing platforms, and website hosting services
Country the personal information is sent to: United States and European Union countries
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@healthtechsocial.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint